Terms & Conditions

By booking an appointment with Jodie Baker - Free Yourself, you acknowledge and agree to the following terms.

Holistic Counselling & Coaching Approach

My approach is client-centred and collaborative. I believe you have the inner capacity to create meaningful change, and my role is to help you explore, understand and reconnect with your own strengths and insights. Counselling and coaching provide a safe, supportive space for reflection and growth. I do not give advice or quick solutions; together, we work towards self-awareness, healing and positive change.

Confidentiality

Everything discussed in sessions remains strictly confidential, except in circumstances where:

You are at risk of seriously harming yourself or someone else

Records are requested by a court of law

You have provided written consent to share information with another party or agency

Sessions & Fees

Sessions are conducted online via Telehealth. In-person appointments may be available by request.

Each session is approximately 50 minutes. Payment is due at the time of booking or at the start of the session.

Cancellations

I understand that life happens and plans sometimes change. To keep things fair for all clients, the following applies to all appointments (Counselling & Coaching, Reiki Healing, Deep Reset Massage, and Intuitive Guidance & Tarot Reading):

24+ hours' notice: Cancellations or reschedules made more than 24 hours before your appointment incur no fee.

Within 24 hours: Cancellations made within 24 hours of your appointment will be charged the full session fee.

No-shows: Missing an appointment without notice will be charged the full session fee.

Late arrival: If you arrive late, your session may be shortened to finish at the originally scheduled time, and the full fee will still apply.

Rescheduling: To reschedule, please contact me as early as possible so the time can be offered to another client.

Thank you for respecting this policy — it allows me to offer appointment times fairly and reliably to all clients.

Record Keeping

Brief session notes are maintained to support continuity of care. All records are stored securely and kept for seven (7) years from your last contact, in line with professional and ethical standards.

Email & Telephone Contact

Contact outside of sessions is limited to practical matters such as scheduling, brief check-ins or resource sharing. I am unable to provide ongoing therapeutic support via text or email. In an emergency, please contact emergency services (000) or Lifeline (13 11 14).

Ending Counselling or Coaching

You are free to end counselling or coaching at any time. If possible, please provide at least 48 hours' notice so we can bring the work to a supportive close. If I believe the work is no longer beneficial, I may recommend ending or referring you to another practitioner better suited to your needs.

Disclaimer – Reiki & Deep Reset Massage

The following services are complementary energy-based modalities designed to promote relaxation, balance and wellbeing. They are not intended to diagnose, treat or replace medical or psychological care.

Reiki Healing

Deep Reset Massage (using Bioelectric Meridian Therapy)

The Deep Reset Massage is not suitable for individuals who have a pacemaker. If you are pregnant or experiencing a serious illness, please contact your health professional to confirm this treatment is suitable for you.

By booking, you acknowledge that participation is voluntary and that you remain responsible for your own physical, mental and emotional wellbeing during and after the session.

Disclaimer – Intuitive Guidance & Tarot Reading

Intuitive Guidance & Tarot Reading sessions are offered for the purpose of personal insight, reflection and general guidance only. They are a complementary practice and are not a substitute for professional medical, psychological, legal or financial advice.

Readings are not intended to predict specific future events with certainty, and should not be used as the sole basis for major life, health, financial or legal decisions. You remain fully responsible for any decisions or actions you take following a session.

If you are experiencing a mental health crisis, please contact emergency services (000) or Lifeline (13 11 14) rather than booking a reading.